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Refund Policy

Refunds

Unfortunately we do not accept returns at this time. All sales are final. However we strive to make sure our customers are satisfied so if an item arrives damaged or defective please reach out to us via email asap at info@ctmcandles.com  Any damage must be reported within 3 days of the noted delivery date. In the event a product arrives damaged or defective please send an email with the following included:

  • Your name and order number
  • A photo of the damage or defect
  • A brief description of the damage or defect.

Once the following information has been received and reviewed you will be contacted regarding the replacement or refund of your product.